Abuse Prevention

HostZilla is the brand name under which various independent HostZilla companies operate. Each of those companies is a separate and distinct corporate entity

Introduction

Each HostZilla company promotes a high level of responsible behavior in connection with the use of its services and each HostZilla company respects the rights of others and requires that users of HostZilla services do the same. To ensure that rights holders can effectively enforce their rights, and also to ensure that any misuse of HostZilla services is remedied, each of the HostZilla entities has adopted an abuse handling policy.

None of the HostZilla companies is able to monitor completely the manner in which its services are used by a customer or an end user. If you have identified that HostZilla services are used in violation of the HostZilla policies or any applicable law, or if you believe that your content has been used in any manner that infringes upon your rights, you can send an abuse notification to the relevant HostZilla entity. The procedure and requirements for the abuse notifications are set forth below.

The HostZilla Abuse Prevention department makes sure to act quickly on all notifications it receives. All notifications received are evaluated by HostZilla’s automatic Abuse Prevention Tool, which is active 24/7 and handles notifications all year round.

Requirements for Notifications

Please follow the requirements stated below when submitting a notification about content hosted and/or transmitted by a Leaseweb company. It is imperative that you follow these guidelines; non-compliance may result in a delayed or faulty processing of your notification.

  • Ensure that the notification is submitted in plain text.
  • Submit the notification in English language.
  • Send the abuse notification to the correct HostZilla company.
  • Do not send any notifications from a NO-REPLY email address.
  • Include your name, address, telephone number and email address.

Abuse Process

The Abuse Prevention department works with an automated Abuse Prevention Tool. This Tool serves both the HostZilla customer, and the notifier. Both parties receive an active interface which can be used to track the status of a notification, and communicate directly with the relevant Abuse Prevention department. After submitting a notification, you will receive an email with a link to the HostZilla Abuse Prevention Tool.

In most instances, the HostZilla company does not have access to particular content hosted by users of HostZilla services. Upon receipt of an abuse notification, the Abuse Prevention Tool will forward your notice to the appropriate customer. It may therefore be more efficient, and in some cases even required, for you to send your abuse notification directly to the user of HostZilla services.

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